Question 1

How does per-transaction pricing work?

Accepted Answer

You pay only when a delivery is completed — each pickup or drop-off task counts as one transaction. No charges for failed or cancelled tasks.

Question 2

What counts as a delivery?

Accepted Answer

A completed pickup or drop-off task. Billed only on successful completion.

Question 3

Which platforms can I integrate with?

Accepted Answer

Salla, Qoodz, WooCommerce, Magento, OpenCart, plus our REST API and webhooks for custom systems.

Question 4

Do you support COD and local payment methods?

Accepted Answer

Yes — COD reconciliation with Mada and STC Pay is built in for Saudi operators.

Question 5

What payment methods do you accept for SAAML billing?

Accepted Answer

Visa, Mastercard, and Amex via Stripe. Saudi customers can also pay with Mada, STC Pay, and SADAD.

Question 6

Can I use the Captain Network?

Accepted Answer

Captain Network is available in Saudi Arabia as an add-on — per-completed-order pricing for SAAML captains when your fleet needs overflow.

Question 7

Do you offer enterprise SLAs?

Accepted Answer

Enterprise plans include dedicated support, SSO, and custom SLAs. Contact sales for details.

Frequently asked questions